Making software work as hard as possible so you don’t have to, Fresha introduces advanced features on texting for hair, beauty, barbering and wellness businesses. We likey like what we’re seeing here!
You asked, they listened
Fresha features
Fresha continually work with partners involved in shaping their software experience, and listens to what users request in terms of tools and features to help run their businesses even more efficiently. Responsive and innovative, Fresha now introduces six new automated text notifications, taking the strain off you in remaining connected to clients. From rescheduled and cancelled appointments to thank you messages, it’s super-easy to keep clients informed like never before.
Ensuring clients receive up-to-date information about their appointment while avoiding no-shows and late cancellations is important. It both keeps clients happy, and protects your business from potential loss. In addition to Fresha’s existing appointment reminder text message, these six new text notifications are now available to Fresha partners.
Get the message
Here are the six newbie messages you can arrange to send:
Appointment confirmation: Send clients an appointment confirmation once they’ve made a booking online or in-store. This important step lets your clients know all the important details about the appointment they’ve just made, such as the date, time and address
Appointment reminders: Enabling reminders for upcoming appointments ensures clients remember their appointment, which also helps to reduce no-shows and cancellations! You simply decide what time the reminder goes out, whether it’s one or two hours, or one or two days before
Rescheduled appointments: If an appointment needs to be rescheduled, Fresha partners can send an automated text message to confirm this. You will also be able to include any updated information regarding their appointment
Cancelled appointments: Appointment cancellations are less than ideal, but they do happen. Whether the you or the client needs to cancel an appointment, a text message can now be sent to confirm the cancellation. If the client cancels, they will also receive information about any late cancellation fees that may apply
No-shows: What’s worse than a cancellation? A no-show. If a client misses an appointment, you can now automate a text message to let them know, along with information about the fees they’ve incurred for not arriving at their appointment
Say thank you!: As well as helping you to manage issues, Fresha’s improved text message feature gives you the option to send a ‘Thank you for visiting’ message once the client has completed their treatment and checked out. At this stage they’ll be prompted to rate and review you or the salon, and they’ll be given the option to leave a tip. If they do add a tip, businesses can also set up an automated text to thank them for that too.
Neat, sweet and ready to streamline your business… this is a win win proposition from Fresha, the booking software platform that helps you manage your business better. And remember, it’s FREE to sign up. For more information about this new text feature announcement, READ THIS
To join Fresha free, visit HERE
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