The first edition of the new Tribu-te Business Social evening took place in the gorgeous Jimmy Choo Academy in Hanover Square London. More than 75 invitees arrived to listen and share conversations about premium customer service and how to deliver in 2024/25. The drinks flowed, the guests joined in enthusiastically and the speakers were declared a triumph. [scroll down to find links to hear their presentations]
The evening was co-hosted between Nicky Pope, UK Publisher for Tribu-te, and Malcolm Lacey, founder of Lacey’s Hair & Beauty. Welcoming the guests, Malcolm paid tribute to the support of the evenings sponsor, Unite haircare brand, who ensured the gorgeous venue and refreshments were fitting for an occasion focussing on premium service!
Malcolm Lacey
Guest Line-Up
The line-up of speakers were each asked to share a 10-15 minutes take on what is luxury customer service for today? What do premium clients value and how to attract and keep them. The audience listened, then joined a Q&A. We enjoyed three key presenters:
Craig Cairns
- Craig Cairns – Brand Manager at Lamborghini talking about who buys super cars and how to identify a real customer! Selling cars from £250,000 upwards requires a large degrees of client friendliness. Craig gave a funny, insightful and relevant account of what it takes! Watch his conversation with Nicky Pope HERE
Fiona Lambert
- Fiona Lambert – former MD of Jaeger at M&S, previously senior roles at Next, Asda, Dunelm and River Island. Now a motivational author of the new ‘Invincible not Invisible’ book. Fiona talked about what someone in their 60s is focussed on and how we shouldn’t disregarding the 60+ year old woman who has spending power and taste. Watch her presentation HERE
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Andrew Dale
- Andrew Dale – CEO Unite Hair sharing how to sell a premium brand whatever the economic climate. Based in USA, Andrew has a unique view on both American and British markets. His presentation included a quick overview of the Unite brand and included Q&A with the guests on current preoccupations. His experience and advice on premium customer service was super-enlightening. Watch the talk HERE
Narad, Andrew Dale, Fiona Lambert & Gary Baker
- Narad Kutaowaroo and Gary Baker are session stylists and ambassadors for Unite Hair. They joined the evening to present models that confirmed what that expensive, premium hair styling service should look like.
Har by Narad and Gary
At Tribu-te we’re so appreciative of the support from Lacey’s Hair & Beauty and the Unite brand. It’s vital that we are able to gather, share and discuss and it’s with the help of sponsors that we can invite you to join. If you’d like to host a Business Social with us, or be on the guest list for future evenings, email us HERE: info@ihaa.co.uk
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